Useful Information

On this page, you'll find all relevant information when making your bookings!

Cake Ordering Process

To help me to check my availability and to also start to design a cake for you straight away, please provide as much information as you can on first contact including:
- number of guests the cake needs to serve
- date required
- flavours
- designs, colours and other customisation
- pictures of any cakes which may have inspired you
- allergen info

Please get in touch as soon as possible. You can never get in touch too soon as we may need to discuss the design in more detail before it is finalised. There are lots of stages which go into producing a custom design for example, some parts of the cake need to be made well in advance, not forgetting ordering the supplies in time. Ideally, I need a minimum of 14 days notice (subject to availability).

If you’ve never ordered a cake before, you may not have any idea how much it will cost. I am happy to provide a quote for you but if you do have a budget, please do let me know upfront so that I can guide you on what is possible.

At the time of booking, a NON-REFUNDABLE deposit is required to secure the order. Deposit MUST be paid at time of booking, I will not hold dates unless the order is secured with a deposit. I also cannot guarantee availability if the deposit is paid later than the 48 hour time frame. Final balance must be paid BEFORE collection via bank transfer, or on collection using cash.

At the time of booking, your quote will be valid for 48 hours in which the deposit must be paid.

Collecting your cake and delivering your precious cargo can fill you with dread but I’ve provided some useful information on transporting your cake below.

Order confirmations will now be sent via email. At the time of booking, your email will be required for this to be sent. This email will include important details regarding your order, and useful information. It is important to give this a read after placing your order!

Late Fee's do apply for collection slots, it is important to ensure you are on time for your collection to prevent further delays for other customers. Late Fee charges are; 30+ Minutes £5 extra charge, 60+ Minutes £10 extra charge, 90+ minutes £15 extra charge, 120+ minutes £20 extra charge. For example, if allocated time slot is 10:00am-10:30am and the customer arrives at 11:00am, an extra £5 will be charged. If you need to make changes to your allocated collection slot, please notify me at least 24 hours in advance to prevent late fee's. In the event of a late fee, the cake will not be released until late fee is paid.

If you are unhappy with anything, please do talk to me. I appreciate it can be a daunting process ordering a custom made cake, so please make sure you check that the description on your order form matches the design you want, as this will be what I use when I come to make your cake. I am more than happy to make as many changes to the design as you need to make sure the cake is perfect for your celebration. If you notice something you are not happy with when you collect the cake, please do mention it at the time as I may be able to make an adjustment there and then. Happy customers are repeat customers!

Cake Care

Travelling:

Before you arrive to collect, ensure the air conditioning is turned on and if possible keep it on for the remaining duration of the journey.

Use BOTH hands to hold the cake from the bottom, keep it flat whilst carrying it. Cakes boxes are not always sturdy, so please do not squeeze the sides of the boxes as this may damage the cake!

I always recommend having a passenger where possible to hold the cake during the duration of the journey! If this is not available, place the cake in the footwell of the passenger side/back or the boot of the car. This is the safest place as it is a flat surface. DO NOT place on the seat.

I will not be held responsible for any damages made to the cake after collection.

Storage:

Once at your destination, make sure you store your cake in the fridge straight away. Store in the fridge until around 1-2 hours before consumption.

Cupcakes can be stored in a cool, dark place. In high temperatures, it is recommended to store in the fridge.

Store the cake in the box it is packaged in as this will help keep moisture in the cake.

Always keep away from direct sunlight and heat when on display.

Consumption:

Remove any non-edible decorations before consuming.

Cake is best to eat within 4-5 days.

If you would like to consume your cake a few days later than planned, you can preserve the cake by completely wrapping the boxed cake using cling film and storing it in the fridge.

FAQ's

Do you cater for allergies?

I do yes! Please make sure to let me know of any allergies at the time of ordering!

Do you offer delivery?

Delivery is available within the Oxfordshire area for an extra fee depending on the location. Please enquire at the time of booking to get an accurate delivery cost!

Can I make changes to the design after I've paid the deposit?

I will try to be as accommodating as possible, but in some cases this may not be possible, or there may be an extra fee. In the case of alterations, a new order confirmation will be issued detailing the changes and the new cost. Alterations are not confirmed until a new order confirmation has been issued.

Do you accept last minute orders?

Last minutes orders are possible depending on availability!

T's & C's

- Cake care is listed in the confirmation email, I will not be held responsible for any damages to the cake after collection. Refunds will NOT be given.

- Deposits are non-refundable as it covers the cost of supplies/ingredients to complete your order. However, under extreme conditions, the deposit may be used for a future purchase with myself @Cakesbydaisymae.

- All orders are individual, I do not accept any returns.

- If you need to cancel or amend an order, this must be requested in writing at least 7 days prior to the collection date and I will do my best to accommodate you. Please note, all deposits are non-refundable.

- I cannot guarantee exact replicas of a cake, even if this is a cake of my own designs. Likewise, I cannot guarantee exact colour matches. However, I do try my best to get as close as possible!

- If the cake upon collection matches customer description, I will not be held responsible for customer disappointment. Please include all details and review your confirmation email to avoid disappointment on the day of collection.

- If flavours are not specified by the customer at the time of booking, the default will be vanilla/chocolate depending on the design of a cake.

- If the customer is late for collection a late fee will be charged. 30+ minutes - £5, 60+ minutes - £10, 90+ minutes - £15, 120+ minutes - £20.

- If damages are made and the customer would like this repaired, a fee may be applied.

- When gifting products baked by myself, ensure you check the allergen info beforehand. All allergen info must be listed to myself at the time of booking.

- Your order is not confirmed or fully booked until your deposit has been paid.

- By paying a deposit, you are confirming your acceptance of our Terms and Conditions and details set out on the Order Confirmation.

- Tiered cakes include non-edible structures inside the cake, these must be removed before consumption.

- You agree that images of the cake may be shown on social media or on my website. These images will never be posted before the collection date. Please advice in writing if you'd prefer any names or images that may be displayed on the cake to be made unrecognisable for the photo.